How can I cancel my placed order and get a refund?
You may cancel your M2-TEC Product order at any time before receiving the product by sending us an email to M2-TEC at
I am not satisfied with the product. How can I get a refund?
M2-TEC may offer a time-limited, money-back guarantee on some M2-TEC Publications and M2-TEC Services. If there is a guarantee applicable to the M2-TEC Publication or M2-TEC Service that you have purchased, that guarantee is as set out on the applicable product page of the M2-TEC website at the time you purchased the M2-TEC Publication and M2-TEC Service (the “Guarantee”). If during the time-limited period of your Guarantee period you are not satisfied with the M2-TEC Publication or M2-TEC Material you purchased, M2-TEC will refund the purchase price to you, minus 10% of the net purchase price – for administration purposes. This is your sole and exclusive remedy against M2-TEC and M2-TEC’s sole and exclusive liability and obligation to you in connection with your purchase of any M2-TEC Publication or M2-TEC Service or anything arising out of or relating to that purchase or this Agreement. Fore more information, please visit our terms and conditions page: www.m2-tec.com
How can I modify my order (place with wrong information, address, etc.)?
If you realize you have made a mistake on your order, whether it be misspelling the address or having ordered the wrong quantity, please call our toll free number at 1-877-831-2299 within 24 hours of placing your order.
Can I access a copy of my last purchase receipt if I login to my account?
Yes, call us at toll free number 877-831-2299 and we will be happy to assist you.
I live outside the US. Can I still purchase your products, what are the shipping costs associated with it?
Yes, you can still purchase our products even if you live outside of the US. Please e-mail us at
with the list of what you would like to purchase as well as your zip code, city and country information. We will calculate the shipping costs associated with the order and respond within 3 business days.
What types of payments do you accept?
All of our online transactions are processed through Authorize.net (http://www.authorize.net/). American Express, MasterCard, Visa and Discover are accepted via Authorize.net. we can also process your payment if you call at 877-831 2299.
How can I ship my product back?
All products can be shipped back via the same shipping means with which they were sent (UPS, USPS, FedEx). Please remember that all shipping costs are non-refundable. Contact our office via e-mail at
for more information or call 877-831 2299.